FAQs - Technology

Q1: What should I do to be prepared?
A1: Check out Gigi’s video for tips and tricks on how to be prepared for your presentation day. Additionally, make sure you have your partner's iPad while you’re presenting (as a backup).

Q2: What do I do if the projector screen is blue and it says “no input”?
A2: Make sure all of your cords are completely plugged in. If that doesn’t do anything press the ‘source’ button. It should toggle between the different inputs until it finds one that’s active.

Q3: Why isn’t the sound working on the presentation videos?
A3: Make sure the volume is turned up on both the iPad and the speaker. If that doesn’t do anything, then make sure everything is plugged in completely. If that still doesn’t work, unplug the aux cord from the iPad and speaker, and plug them in again.

Q4: How do I test the cellular data on my iPad?
A4: Make sure the wifi is turned off (Settings → Wi-Fi → Toggle the button off next to ‘Wi-Fi’) and turn the cellular data on (Settings → Cellular Data → Toggle the button on  next to “Cellular Data”). Once the cellular data is turned on, open up Safari and type anything into the url window to search. If it loads a webpage, the cellular data is working. Make sure you turn the wifi back  on to avoid additional data charges.

Q5: How do I pair my clicker with my iPad?
A5: See troubleshooting video on pairing clickers with iPads.

Q6: I’m having trouble pairing my clicker to the iPad.
A6: Call tech support for your region, as there are various reasons this couldn’t be working.

Q7: What devices are bluetooth compatible?
A7: The speaker and clickers are the only devices that are bluetooth compatible.

Q8: How do I reset my PAS password?
A8: Please use the “Forgot password?” link in the login page to reset your password. Unfortunately, we don’t have a way to manually reset or tell you your password.

Q9: Why can’t I swipe to the next slide?
A9: Make sure you’re not in edit mode. If you don’t see a button that says “edit” in the top right corner, tap the following button ->

Q10: How do I set up the projector?
A10: Please see the video on setting up your equipment.

Q11: Who do I call with questions?
A11: Please call the following tech support person depending on your region:  Michigan = Matt Wilson, Pennsylvania = Gigi Dammer, Utah (and others) = Shannon Poulson.

Q12: Why can’t I find my presentation?
A12: In Keynote, tap the button in the top left corner of the screen to bring up the sidebar. Once the sidebar is open, tap “On My iPad” under “Locations”. Tap the “Keynote” folder to bring up all of the presentations loaded on your iPad.

Q13: How do I delete old presentations on my iPad?
A13: If there is an old presentation on the iPad, please check with the program director before deleting. Once you have the approval, long tap on the presentation until more options appear. From there, tap “Delete”.